FAQ

FAQ LOVE|AMOR

General

When are you going to have new stock?

Depending on how many people buy and how quickly the products sell out. Since it is our first year there may be times with a lot of stock and times with no stock. Little by little we will optimize. If you don't want to miss the re-stock moments, sign up for the LOVE|AMOR VIP list

Why can't I ship to the USA?

Yes, it can be sent to the USA, you simply have to go to the official LOVE|AMOR website: loveiamor.com

Can I buy from another country other than Mexico or the United States?

No, we are working to make this possible later

I have entered my address/telephone/email incorrectly during the purchase, what should I do?

If you have realized that you have filled out any information incorrectly, it is the buyer's responsibility to contact us. Write to us as soon as possible to the email (info.love.i.amor@gmail.com) or fill out the contact form with your incident ( here ) to notify us. If the package has already left the factory there will be no way to change the address .

How do I contact customer service?

Send us an email to info.love.i.amor@gmail.com or fill out the contact form ( here ) to contact us.

I received my package open or broken. What I can do?

If you receive your package in any of these conditions and want to return it, please go to the “ Returns ” page and follow the steps to make the return

Payments and Subscriptions

What types of payments do we accept?

We accept visa, mastercard, american express, discovery cards, as well as Paypal.

How do I subscribe to emails (LIST LOVE|VIP LOVE) or unsubscribe?

To subscribe to the VIP LOVE LIST simply go to the bottom of the main page or click on the LOVE|AMOR VIP LIST link ( here ).

To unsubscribe, at the bottom you can find a link to unsubscribe (unsubscribe) from the LIST.

Is it free to get on the VIP LIST?

Correct, it is free to enter the LOVE|AMOR VIP list. You will not be charged anything.

To subscribe, go to LOVE LIST|AMOR VIP

Shipping

How long will it take for my item to arrive?

If your purchase is not a pre-sale, the package will arrive between 2-7 days depending on the type of shipping (express, standard,...) you have chosen.

Where is my package?/How can I track my package?

If the product is not purchased in pre-order, a few hours after the purchase an automatic confirmation email is sent with the tracking number. You can track your package on this page . If you cannot find the email, please check "spam" or wait for a guide to assign your order.

Where can I find the Tracking Number?

Your tracking number will be sent to you by email when the product arrives at the parcel and a tracking number is assigned. This may take a few hours, please be patient.

If you have any other questions, please contact us with the following form.

Contact Form